Refund policy

Return & Refund Policy

At MNA Traders, we aim to provide our customers with quality products and a smooth shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Return Eligibility

You may request a return if:

  • You received a damaged or defective product.

  • You received a wrong product or a product different from what you ordered.

  • Your order is incomplete or missing an item.

  • The product has a manufacturing defect.

The return request must be submitted within 7 days of receiving your order.

2. Conditions for Return

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, accessories, tags, and other included items.

  • You must provide clear photos or videos showing the issue with the product.

  • Products damaged due to misuse, improper handling, or normal wear and tear may not be eligible for return.

3. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or other product-specific reasons.

Products that have been used, damaged by the customer, or returned without original packaging may not be accepted.

4. Exchange or Replacement

If the product you received is defective, damaged, incorrect, or incomplete, MNA Traders may offer:

  • A replacement of the same product, or

  • An exchange for an available product, or

  • A refund, depending on the circumstances.

5. Refund Policy

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method or another mutually agreed method.

For Cash on Delivery (COD) orders, refund arrangements may require additional information from the customer.

6. Return Shipping

If the return is due to an error on our part, such as receiving a damaged, defective, wrong, or incomplete product, MNA Traders will cover the applicable return shipping cost.

If a return is requested for reasons such as personal preference, change of mind, or ordering the wrong product, return shipping charges may be the customer's responsibility.

7. How to Request a Return

To request a return or replacement, please contact us within 7 days of receiving your order.

Please provide:

  • Order number

  • Customer name

  • Contact number

  • Reason for return

  • Clear photos/videos of the product and the issue

Our team will review your request and provide further instructions.

8. Important Note

Customers are advised to record an unboxing video when opening their package. This can help us verify any damage, missing items, or incorrect products and process your claim more efficiently.

MNA Traders reserves the right to review each return request individually and determine whether it meets the conditions of this policy.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact MNA Traders through the contact details provided on our website.

MNA Traders — Quality Products, Reliable Service.