Shipping policy

Shipping Policy

At MNA Traders, we are committed to delivering your orders safely and on time. Please review our shipping policy before placing your order.

1. Delivery Areas

We currently offer delivery across Pakistan, subject to courier service availability in your area.

2. Order Processing

Orders are generally processed within 1–2 business days after they are placed.

Orders may take additional time to process during weekends, public holidays, promotional campaigns, or periods of high order volume.

3. Delivery Time

After your order has been dispatched, the estimated delivery time is generally:

  • Major Cities: 2–4 business days

  • Other Areas: 3–7 business days

  • Remote Areas: Delivery may take additional time depending on courier availability.

Please note that delivery times are estimates and may vary due to circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process or communicated before order confirmation.

We may also offer Free Shipping on selected products, orders, or promotional campaigns.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through the available contact details.

You can use the tracking information to check the status of your shipment with the relevant courier service.

6. Cash on Delivery

For eligible orders, Cash on Delivery (COD) may be available.

Customers are requested to provide a valid phone number and complete delivery address when placing a COD order.

Our team or courier partner may contact you to confirm your order before dispatch.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information.

MNA Traders will not be responsible for delivery failures or delays caused by:

  • Incorrect or incomplete address

  • Incorrect phone number

  • Customer being unavailable at the delivery address

  • Refusal to receive the order

  • Failure to respond to courier calls

Additional delivery charges may apply if an order needs to be resent due to incorrect information provided by the customer.

8. Delayed or Lost Shipments

Although we work with reliable courier partners, unexpected delays can occur due to weather, public holidays, logistical issues, strikes, security situations, or other circumstances beyond our control.

If your order appears to be significantly delayed, please contact us so we can assist you in checking its status.

9. Damaged or Incorrect Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact MNA Traders within 7 days of receiving your order.

Customers are encouraged to record an unboxing video when opening their package. This may help us verify and resolve delivery or product-related issues more efficiently.

For eligible cases, replacement, exchange, or refund will be handled according to our Return & Refund Policy.

10. Delivery Confirmation

Once the courier confirms that an order has been delivered to the provided address, MNA Traders may consider the order successfully delivered.

If you believe your order has been marked as delivered but you have not received it, please contact us as soon as possible.

11. Contact Us

If you have any questions about shipping or delivery, please contact MNA Traders through the contact information provided on our website.

MNA Traders — Quality Products, Reliable Service.